Contact Us
Have a question about one of our reviews, spotted something that needs correcting, or want to share your own experience with a casino on our list? Reach out — we read every message and aim to respond within 48 hours.
How to Reach Us
Email is the quickest route to the team. Write to us at [email protected] and include as much detail as you can. The more specific your message, the faster and more useful our reply will be.
What to Include in Your Message
To help us respond accurately, let us know:
- The casino or page you're asking about — a name or a page URL works fine.
- What you've noticed or want to know — a specific offer term, a licensing question, a withdrawal experience, or anything else on the site.
- Whether it's time-sensitive — for example, if a bonus has changed or a link is broken, flag it and we'll prioritise it.
The Kinds of Messages We Receive
Most of what lands in our inbox falls into one of four categories. Here's how we handle each:
| Type of message | How we handle it |
|---|---|
| Factual corrections | We review and update the relevant page, then confirm the change by reply. |
| Reader experiences | We log these to inform future reviews. We can't publish individual accounts but they genuinely influence our assessments. |
| General questions about online casinos | We point you to the relevant page on the site or answer directly where we can. |
| Partnership and editorial enquiries | We consider these on their merits. Commercial relationships do not buy ranking positions on this site. |
Responsible Gambling Concerns
If you or someone you know is struggling with gambling, please don't wait for our reply — contact a specialist service directly. The National Council on Problem Gambling helpline is available 24 hours a day at 1-800-522-4700, and live chat support is available at ncpgambling.org. You can also find guidance on self-exclusion programmes and deposit limits on our responsible gambling page.
Online gambling in the US is regulated at the state level. Legal age requirements, platform availability and consumer protections vary by jurisdiction. If you have a complaint about a licensed operator, your state's gaming control board is the appropriate authority — we're happy to help you identify the right contact if you're unsure who that is.
About Our Reviews
Every casino on this site has been researched and verified by our editorial team. We look at withdrawal speeds, licensing, payment methods, bonus terms and security before any operator appears in our rankings. If you believe a review is out of date or inaccurate, tell us — keeping the information current matters more to us than keeping copy unchanged.
For more on how we work and who we are, visit our about us page. Our editorial standards, including how commercial relationships are disclosed, are set out in our terms and conditions.
Response Times
We aim to reply to all messages within 48 hours on business days. During busy periods it may take a little longer. We'll always acknowledge your message even if a full answer takes more time to pull together.